Evergreen Academy · Certification Level 5 of 6
Leadership Development
“Mentoring, zone coordination, and team accountability.”
Curriculum
What Level 5 Covers
Mentoring, zone coordination, and team accountability.
Mentoring New Drivers
Coaching techniques, feedback culture, and how to bring Orientation recruits up to standard.
Zone Coordination
Managing route coverage, driver allocation, and communication across an operating zone.
Team Accountability Systems
Running stand-ups, tracking standards, and addressing performance gaps early.
Conflict & Escalation Management
Resolving disputes among drivers, with passengers, and with the public fairly and fast.
Assessment
How You Earn Level 5
Leadership project: mentor two recruits through a certification level while running a zone schedule.
Certification is earned through demonstrated competence — not attendance alone. Instructors score every exercise, and progression requires meeting the standard, not just finishing the calendar.
- Duration: 4 weeks
- Entry requirement: Advanced Certification completed
- Award: Level 5 Certification — Leadership Development
- Pathway position: Step 5 of 6